chromecast MAC address issues

[baileybird]

I live in a building with shared WiFi what has a MAC adress filter. This means that I cannot get to the router. My nest allowed me to get the MAC address when I needed it, but my chromecast won't. I've read that this has been a recent problem, and that it's been "looked into" but I feel like its a huge inconvenience, and I just wasted fifty dollars. its 2021. this needs to be fixed. Statistically speaking, more and more households are moving to apartment living, which means a shared WiFi. If that trend continues, and this problem isn't fixed, there will be alot of angry customers out there, myself included. 

[Jeran]

Hey there baileybird,

I apologize about the late response, thank you for being patient! Were you able to fix that radio issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Is this a captive portal network?
• Does everyone in this building use the same network?
• What troubleshooting steps have you already tried?

If it helps, here is how to locate your Chromecast's MAC address.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from baileybird, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran