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chromecast greyed out on tv

jtandterry
Community Member

I recently changed my wifi name and password. Now I have switched device(googe tv chromecasst). I changed my smart tv reflect new wifi name but when i go to google tv it showns nothing. It looks like it is greyed out ,I went to home app change thing but does not allow me Do I need to factory reset on the device(google chromecast tv)?

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hello jtandterry,

 

Thanks for reaching out. The Chromecast devices can only remember one Wi-Fi network at a time. If you changed your Wi-Fi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set it up on the new network.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going? Did you manage to get your device working?

 

Regards,

Jennifer

it worked thanks

JenniferV
Community Specialist
Community Specialist

Hi jtandterry,

 

Awesome, glad to hear that! Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

 

Best,

Jennifer