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Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
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  • 10 kudos

I can only watch Prime, no other service will connectl

I do not know which version of Chromecast I have, but had to select one from the list to continue with my question.It seems to come and go. I was wthching last night and now nothing except for Prime that I pay for. When the olympics were on it took o...

Resolved! DoVi on CC ultra

Will the ultra support dolby vision profile 7 just like the new CCwGT? 

webjunkie by Community Member
  • 1886 Views
  • 9 replies
  • 0 kudos

Google Home built-in Remote control

Today I received and installed on Android 11 the Google Home version 2.46.1.7 update which includes the built-in remote functionality.The remote comes with the following buttons:BackGoogle AssistantHomeMuteVolume upVolume downTouch pad for directiona...

djtetei by Bronze
  • 1213 Views
  • 3 replies
  • 1 kudos

Resolved! Chromecast stopped working on Samsung Smart TV

After having great success with casting to our samsung smart tv, the device was not longer detected when connected to the hdmi port. I tried the second port and no success. I checked google home and received the message that the device was not detect...

Fedka2 by Community Member
  • 2057 Views
  • 4 replies
  • 1 kudos

Tv

So I’m kind of lost don’t know what to do yet open I’ll let you all down

Resolved! Chromecasr remote

First question how do I know which version of chromecast, so I can post a question. 2nd question. You say I can control chromecast with android phone. Great. But how do I do it?Do I download something to my phone?

Phlojim by Community Member
  • 905 Views
  • 3 replies
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Built-in TV chromecast won’t work

I have a LOGIK TV with built-in chromecast. I’ve not been able to use it through any of my Apple devices (all I have). My devices don’t even register my TV in the chromecast drop down list when I click on the chromecast icon.

Zing971 by Community Member
  • 957 Views
  • 3 replies
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Google TV remote control just stopped working!

My new Google TV remote control has suddenly stopped working. Tried the hard reset and tried new batteries - nothing is working. No light and no reaction at all. What should I do? Google need to send me a replacement, as i'm really not happy about th...

AuburnOne by Community Member
  • 1739 Views
  • 6 replies
  • 3 kudos

Resolved! Netflix 6 month promo - does it stack?

Hi, if I buy 3 chrome cast google TV bundle and get 3 redemption code for Netflix, can I put them all in before Mar 2022 and have 18 months of Netflix free? Since the redemption expires in Mar 2022.Thanks!

Afung by Community Member
  • 2021 Views
  • 4 replies
  • 0 kudos

Chromecast Version

Need to find Chromecast Firmware version, 2nd Generation-How to check your firmware versionTo check which firmware version you're on:Open the Google Home app .Tap your device Settings Device information.Under "Technical information," check for Cast f...

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Fyreman by Community Member
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  • 7 replies
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