chromecast remote not working correctly

[bart88]

I have a new Chromecast and from new button-up wasn't responsive sometimes was lagging sometimes didn't work when prest one time or caple times. The next day button-off didn't work also. Next day button-up is like is prest all time cant go down. I try to soft reset Chromecast by unplugging and waiting 15 s and the factory reset on the remote didn't work. Can I do something else? I try that only on my Samsung tv.

[Jeran]

Hey there bart88,

I apologize about the late response, thank you for being patient! Were you able to fix that remote issue? If not, I'd be happy to help out, as I can imagine this is pretty frustrating for you. The first thing I would recommend that you try is factory resetting the remote.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[bart88]

Hi Jeran, 

I did contact shoop sended them video of my problem and they did replase my remote . I did tray factory reset of remote and chromcast but didn't help . I do not have this isue so far but is my first day with it .

[Jeran]

Hiya bart88,

I'm glad to hear that they replaced your remote! Did you want me to leave the thread open for a few days to make sure everything works properly, or should I go ahead and lock the thread?

Best regards,

Jeran

[bart88]

Let's wait.  Because the old won was working 1st day too.

[Jeran]

Hey there bart88,

No problem at all! I'll check up on this thread in a week or so to make sure everything is fine.

Best regards,

Jeran

[bart88]

everything working fine you can lock this thread thanks.

[Azarco]

Hello bart88,

I'm relieved to hear that your issue is resolved!I'll go ahead and lock this thread. Should you need help with your Chromecast, feel free to start a new thread and we'll be happy to help.

Have a great one!

Cheers,

Alex