chromecast restarts twice daily

[suesaner56]

has anyone figured out why the chromecasts around the world are rebooting at 3-4 pm daily yet??? this is getting old. if its a bug in the unit, how about a replacement??

[JenniferV]

Hello suesaner56,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Does the issue occur while watching a video or even when it's in idle mode?

Give these steps a try:

1. Make sure the Chromecast is plugged in directly into a power outlet and not on a power strip.
2. Reboot your Chromecast.
3. Plug in the Chromecast into a different HDMI port on your TV.
4. Plug it in on a different TV screen if applicable.
5. Move the device closer to the Wi-Fi router.
6. Reboot your Wi-Fi router and mobile device..
7. If the issue occurs while watching a video, please turn off any power or battery saving mode on and Disable and re-enable Automatic date and time and Automatic time zone on your casting device (phone, tablet, or computer/laptop).
8. Use a different mobile device.
9. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi suesaner56,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer