connecting computer to tv via cast

[Edwtirrell]

not able to cast no devices found

[JenniferV]

Hi Edwtirrell,

Thanks for reaching out. Let's check on this further.

A few questions — what is the make and model of the device you used to cast? What Operating System (OS) do you use? Did this previously work or did the issue begin recently? Are there any recent changes in your WiFi network?

Try these steps:

1. Ensure that the browser you used is Google Chrome and that it’s up-to-date.
2. Check that the Chromecast device is set up correctly.
3. Check if other devices can cast successfully (Example: phones, tablets, another computer).
4. Make sure your computer's operating system is compatible with the Chromecast. See here.
5. Reboot your Chromecast, computer, and WiFi router.
6. Check the antivirus of the computer. [ Note: There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider].
7. Factory reset your Chromecast device.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

Checking back in — have you had the chance to try the suggested above? If yes, how was it?

Thanks,

Jennifer

[JenniferV]

Hi Edwtirrell,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again.

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer