12-24-2022 08:21 AM
12-28-2022 01:38 PM
Hi thatsnowblues,
Thanks for reaching out. Please uninstall and reinstall the affected apps and reboot your mobile phone. Resetting your Chromecast might also help.
Regards,
Jennifer
12-29-2022 09:28 AM
Finally nice to hear from someone. Been there done that many times with no success. Spotify or Amazon music crash after 4 songs. I am usually running Google photos in ambient mode at the same time but still crashing without. Some days are better than others
12-29-2022 11:16 AM
Hey there,
Thanks for getting back to us. Have you tried plugging in your Chromecast into a different HDMI port on your TV? If you haven't yet, please try that and test. Plugging in your Chromecast into a different TV screen might also help.
Let me know how it goes.
Best,
Jennifer
12-30-2022 06:58 PM
tried switching hdmi ports. no help. every 4th song i have to press the back button or arrow button on the chromecast remote and then press play on my cell phone to restart the music. plugging my chromecast into a different tv is not an option. i am trying to listen to music in my living room thru my sound system.
01-03-2023 03:53 PM
Hi thatsnowblues,
Thanks for the update. Could you please try disconnecting your sound system and leave the audio alone in the TV then check if the same issue will persist?
Regards,
Jennifer
01-04-2023 01:43 PM
i disconnected the optical toslink cable from the tv and used my tv sound. 4 songs and crash. no difference
01-04-2023 02:06 PM
Hello thatsnowblues,
Yikes! We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?
Thanks,
Jennifer
01-04-2023 02:25 PM
done. i have sent the form
01-04-2023 02:43 PM
Hey thatsnowblues,
We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.
Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Jennifer
12-28-2022 09:35 PM
Finally nice to hear from someone. Been there done that many times with no success. Spotify or Amazon music crash after 4 songs. I am usually running Google photos in ambient mode at the same time but still crashing without. Some days are better than others