Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.
Quick question: What's the LED light status in your Chromecast Voice Remote?
Give these steps a try:
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
We haven't heard back from mrselizarraraz, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!