01-18-2023 07:16 AM
I have just purchased the Chromecast with Google TV however am unable to load any apps and the error message ‘Item not found’ continues to appear. When I try to open or even search apps, this message appears. I have done factory restart, unplugged and replugged back in, cleared data and cache, and more multiple times and the error message continues to appear. Has anyone experienced this before?
01-22-2023 02:27 PM
That certainly hasn't been easy for you — let's see what's going on.
Was it working before? What country are you located in? Also, are you searching the app using the remote or through voice? Additional question, is it only happening to a certain app or all apps?
Try plugging it into a different HDMI or TV to see if you'll get the same result.
Keep us posted.
01-22-2023 06:49 PM
It has been displaying this error ever since I bought it and set it up. I’m located in Florida and switching HDMI ports haven’t worked.
it’s says “item not found” for all apps
01-24-2023 10:44 AM
Thanks for the help here, Alex!
Taasha1990, please try the additional steps listed below and let me know how it goes:
Check for app updates:
Close background apps:
02-06-2023 08:30 AM
It's us again. How's it going? did the steps help?
02-07-2023 10:24 AM
Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.