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"Loading error. Unable to load For you" on home screen of Chromecast with Google TV

paddylandau
Community Member

My Chromecast with Google TV has been working perfectly since the day I got it.

Until three days ago.

In the "For you" section, it gives the message, "Loading error. Unable to load For you" — see this screenshot.

I have:

  • Ensured that all apps and the system are up to date.
  • Restarted (multiple times).
  • Turned off the Chromecast, and then powered it down at the electric socket for a full day (twice).

Everything else works correctly, including streaming. The only problem is this "For you" section.

What can I do to fix this, please?

1 Recommended Answer

Jeran
Community Specialist
Community Specialist

Hey there paddylandau,

I apologize for the late response, and thank you for being patient! Were you able to fix that "For You" issue? If not, I'd be happy to help you out. First, go ahead and restart your Chromecast. I would also check if there are any updates for your Chromecast's firmware. Finally, go ahead and clear out the cache for all your apps. Here is how to do so:

  1. Navigate to your profile icon and then  select Settings and then System  and then Storage and then Internal shared storage and then Cached data.
  2. Select OK to clear cached data for all apps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

View Recommended Answer in original post

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there paddylandau,

I apologize for the late response, and thank you for being patient! Were you able to fix that "For You" issue? If not, I'd be happy to help you out. First, go ahead and restart your Chromecast. I would also check if there are any updates for your Chromecast's firmware. Finally, go ahead and clear out the cache for all your apps. Here is how to do so:

  1. Navigate to your profile icon and then  select Settings and then System  and then Storage and then Internal shared storage and then Cached data.
  2. Select OK to clear cached data for all apps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Thank you for your reply, Jeran.

I don't know how to check for firmware updates, but I did check for System updates and for App updates.

The solution was clearing the cached data as you described.

The thumbnails took several minutes to repopulate, but everything is working again, thank you!

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad it is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

 

Thanks for the help, Jeran.

 

Regards,

Juni