volume and mute buttons not working on my Google remote

[mitandpat]

I have a Samsung Smart TV and a Zvox sound bar. I cannot get the volume button and mute button to work. It does work when I use the TV sound. Ithad worked until I changed internet providers.

[SulleyJ]

I'm having the same issue with my Samsung sound bar and LG TV since the new firmware update 26.0 all functionality of my remote buttons (TV) are inop. Tried full factory restart and now my remote isn't even recognised

[JenniferV]

Hi folks,

Thanks for reaching out. Could you please try to change the Chromecast Voice Remote to use IR instead of HDMI-CEC? If the issue persists, Reset both the Chromecast with Google TV (HD) and Chromecast Voice Remote.

Let me know how it goes.

Regards,

Jennifer

[SulleyJ]

Hi Jennifer,

Ive done a full reset of my Chromecast with GoogleTV (HD) and Chromecast voice remote. Now, when trying to re-pair my remote and set up the buttons it won't even format these to the IR function, it appears to get stuck in a loop and doesn't ask 'did this work' when in the setup of the button screen.

Any other advice or workarounds would be helpful.

Using an LG TV and Samsung soundbar

[JenniferV]

Hello SulleyJ,

Thanks for getting back to us. Where is the Chromecast with Google TV plugged into, is it on the TV or on your soundbar? Please plug in the Chromecast into a different HDMI port and test. Also, check for pending remote software updates. Go to Settings > Remotes and Accessories > Remote update > Continue. The remote may briefly disconnect during the software update. After that, please try to set up the remote buttons again.

Thanks,

Jennifer

[SulleyJ]

Hi Jennifer, this seems to be a bigger issue and not an isolated one as several other threads are now reporting that their remote has stopped functioning with CEC controls.

I have tried a different HDMI port, factory reset both my Google TV and remote and updated the software (firmware 26.0 installed) and no luck. I've tried to set-up the buttons again but as stated previously the system seems to get stuck in a loop and not provide further settings - it seems there is a bug with the CEC controls in firmware 26.0

[JenniferV]

Hey SulleyJ,

Thanks for trying. We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Regards,

Jennifer

[JenniferV]

Hi there,

SulleyJ, we received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

mitandpat, how's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hello mitandpat,

I don't want to be a nudge but I'd like to check if you still need help. Feel free to reach back if you do.

Best,

Jennifer

[JenniferV]

Hey mitandpat,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[mitandpat]

I haven't done much with it because I did as much as I could think of. Not sure if the problem is with Google TV, my Zvox sound bar, or my Samsung TV??

[JenniferV]

Hello there mitandpat,

Understood. Could you please try the suggested steps if you haven't yet and let me know how it goes? Also, please reboot your Chromecast with Google TV, Zvox sound bar, and Wi-Fi router.

Thanks,

Jennifer

[mitandpat]

With the help of You Tube, I got my volume and mute buttons to work on my remote. 

Thank you for checking in with me.

[JenniferV]

Hi mitandpat,

Thanks for keeping me in the loop and glad to hear that this has been sorted out. Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer