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911 Texting via Google Home

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JeffPinner
Community Member

‎11-25-2024 09:52 AM

At 69, I live alone in my widowhood, and have automated much of my home using Google/Nest.  I need to be able to get emergency services in case I do not have my Android phone (Samsung), but when I try to send a text in a Routine, all I get is "I' sorry, but I can not send a text from Google Home."  WTF am I doing wrong?  🤪

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JillG
Diamond Product Expert
Diamond Product Expert

‎11-25-2024 10:40 AM - edited ‎11-25-2024 10:44 AM

Hi @JeffPinner 

Here is the Google documentation on emergency calling: Emergency calling with Nest Aware - Google Nest Help

If you are in the US, set up a personal routine (vs. household) and you should be able to add 911 as an action. Some localities don't use sms for 911 so try a call.  This is just my 2 cents and please follow the official instructions I linked. above. Also edit: I would not rely on routines for emergency use. They can be janky. You could use a verbal command to your Google device to call emergency services. A smart watch with calling capability is also a great option.

J

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JillG
Diamond Product Expert
Diamond Product Expert

‎11-25-2024 10:40 AM - edited ‎11-25-2024 10:44 AM

Hi @JeffPinner 

Here is the Google documentation on emergency calling: Emergency calling with Nest Aware - Google Nest Help

If you are in the US, set up a personal routine (vs. household) and you should be able to add 911 as an action. Some localities don't use sms for 911 so try a call.  This is just my 2 cents and please follow the official instructions I linked. above. Also edit: I would not rely on routines for emergency use. They can be janky. You could use a verbal command to your Google device to call emergency services. A smart watch with calling capability is also a great option.

J