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Access to Nest?

Community Member

We had bought our present house last year. When it got cold this year, I found out that the radiant heating is not working properly. That heating has two Nest 3rd gen, thermostats. When trying to find manuals for these thermostats, I was asked about my account. I don't have an account. I also found out that Nest has been taken over by google. What can I do to get control over my thermostats? We are freezing!


Community Member

Sorry man. My wife has been freezing every morning for 2 years as she wakes up at a different time and I still have no ability to adjust the Nest sensors times/ schedules to my own custom preset.. they seem to not care. 

These forums are only responded to by bot/AI promising they're 'passing it onto the proper team for review' only to ask if you have anymore feedback and then they lock the thread and its archived into the background,  and nothing changes 🙂

Years I've been back here seeing the same responses from these bots.

AND WE'RE STILL FREEZING EVERY MORNING🥶 which to Google isn't until 7am, and not a second sooner. 

Community Specialist
Community Specialist

Hey there,


Sorry for the late reply, and to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps for strange heating behavior. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,

Community Specialist
Community Specialist

Hello folks,


Thanks for assisting, Jake,


@chboy and @LandonW1989, I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.



Hi folks,


I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.