Hi skipharman,
Thank you for reaching out to our community.
I’m sorry to hear that your camera won’t show activity from 2:00 to 7:00 a.m., despite the fact that you can see activity happening through the window. No worries; I’m more than happy to assist you in finding the solution.
Before I start further troubleshooting, let me ask you a few questions:
- What type of Nest camera do you have?
- Are you signed into the Nest app or Google Home app?
- Could you please double-check if you are signed into the right account?
- Can you check the camera’s live feed?
- When did the Nest camera stop showing the activity between 2 and 7 a.m.?
- Did anything change in the home or with the camera around that time?
- Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
- Is all of your history missing or just certain portions?
- How is the Wi-Fi connection in the area where your camera is located?
- How is the internet connection in general?
- Do you have any issues with any devices going offline, slow downloads, too many people online at once, etc.?
- Do you have a schedule set up for your camera? Did the schedule say the camera should have been on at the time of the missing history?
- What is the make and model of your router/modem?
- Are you using any repeaters, points, or extenders to extend the internet coverage in your house?
- Are you able to check the router/modem’s firmware version? If so, what is the firmware version?
Thanks for your attention; I will be looking forward to your response.
Best regards,
Virna
