Add deleted device back into app

[Carol16]

A new router was installed & I could not get nest cam to recognize new network. I deleted a camera because the help section told me to do so but I cannot add it back. It is too high to reach for a reset. Any ideas ?

[MplsCustomer]

@Carol16 

Unfortunately, in order to reinstall a Google Nest camera or doorbell, you first have to perform a factory reset.

The only other alternative is to set the network name (SSID) and password on your new Wi-Fi router/modem to the same values used on your old router/modem. That's what we did when we got a new router/modem.

https://support.google.com/googlenest/answer/9223711

[jenniffert]

Hi @Carol16,

Thanks for reaching out here in the community! It seems like you're having trouble reconnecting your Nest camera after installing a new router, especially since you deleted it from the app and now can't physically reach it to reset. I appreciate your troubleshooting efforts, and I'm here to help!

To provide the most accurate steps, please provide the following information:

• What generation is your Nest camera? Here’s a helpful article about how to identify your thermostat model.
  
• Are you attempting to add the camera back using the Nest app or the Google Home app?
• When you try to add the camera back in the app, do you receive any specific error messages?

I appreciate your input, @MplsCustomer.

I look forward to your response.

Best regards,

Jenniffer

[Carol16]

We were able to take the camera down to get the number we needed. Thank u! 

[jenniffert]

Hi Carol16,

Thanks for following up! I'm glad to hear that the issue was resolved and you were able to get the digits you needed from the camera. I also appreciate all your efforts in resolving this situation.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer