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Android phone says latest app incompatible

Paul31
Community Member

I have Kasa Smart plugs which are meant to be compatible with Home. My app asks me to download the latest version when I try to add them but my phone then says that the newest app is not supported. Not really sure how to solve this. can anyone help please.

3 REPLIES 3

Alex_S
Community Specialist
Community Specialist

Hi Paul31,

 

Thanks for posting—let's get this sorted out. What’s the make and model of your phone? Kindly share a screenshot of the message you are getting from the app.


Regards,
Alex

Paul31
Community Member

Hi Alex, all sorted now, many thanks for your reply 😁

Alex_S
Community Specialist
Community Specialist

Hey Paul31,

 

Yay! That’s the news I needed today. Thanks for keeping us posted. Should you need further assistance or have questions on Google Home, you know where to find us. We’d be more than happy to assist you.


Best,
Alex