Over the last week or so I have lost the ability to arm my SimpliSafe system using voice commands to my Nest Hub. For any of my nest hubs, I have 3, all on the same network, 2 are v1 and 1 is v2. Normally "I would say, Set Simplisafe to Home" and the reply would be, "Ok, Setting to Home" Now whenever I voice the "Set Simplisafe to Home" command assistant responds, "I'm not sure what level to set the SimpliSafe to, try saying set SimpliSafe to home or set SimpliSafe to away" So I say, "Set Simplisafe to Home" and assistant replies, "I'm not sure what level to set the SimpliSafe to, try saying set SimpliSafe to home or set SimpliSafe to away" I immediately follow up with Set the Simplisafe to Home and you guessed it, assistant responds, "I'm not sure what level to set the SimpliSafe to, try saying set SimpliSafe to home or set SimpliSafe to away" and around and around we go. It loops.
Strangely, if I ask to Set Simplisafe to Away, it works just fine. I also have a bedtime routine that arms the system in home mode with no issues. So my issue occurs ONLY when asking one of my nest hubs to set SimpliSafe to Home mode. Weird huh?
I spoke to Simplisafe and this is what worked.
Unlink simplisafe account on Google home
Unplug simplisafe and unscrew screw at base to expose batteries. Take batteries out. Wait full 2 minutes
Replace batteries. Plug back in.
Link simplisafe to Google home. I gave the set to home command and it worked. Now, when I tried to put simplisafe in to my "home" and assign it a room, it went back to the loop. So I took ot out of my home and mow it just shows as a linked device and it works
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this?
I look forward to hearing from you.
Since it's been a while since this thread was last updated, we'd like to check if you still need help with this.
If you're having the same issue, please give these steps a try:
Let us know if the steps above helps,
Thanks for the additional information. Could you please try checking if there's an update on your Simplisafe app? Also, since it's happening to all your Google Nest devices, check with Simplisafe if there's changes on their intergration with Google Nest devices.
We'll be waiting for your update.
Waiting for my answer??!!! Um, thanks but no. My SimpliSafe system is completely up to date, hardware and app and works as advertised in everyway that i use it. Even Alexa works reliably with it. They perform as i see it is in Google's end and I'm not about to do that research with SimpliSafe for them. I see no help cumming from this thread. Feel free to close it, I'm done.