Avoid Nest Thermostat

[NotHappy23]

Avoid the Nest Thermostat unless you want to buy a new one every 2 years. I thought they were a good product but exactly 2 years after installation the battery will no longer hold a charge and guess what you are out of warranty. 

[Jenelyn_O]

Hi NotHappy23,

Thanks for reaching out and for sharing your experiences. I'm sorry for the delay and for the trouble this has caused you — I understand how frustrating it can be. We’re always looking for ways to improve. Be assured that we're taking note of your feedback. Let me know if you still have questions and concerns. Otherwise, I'll be locking this thread after 24 hours.

Best,

Jenelyn

[NotHappy23]

Hi Jenelyn,

I am not happy. The technician I talked to was supposed to have a supervisor call me back and never did. So closing my thread is hiding the issues. I need someone from management to call about the issue of battery failure after 2 years. This is the third time. And consumers need to be aware.

[Jenelyn_O]

Hey NotHappy23,

Oh no! I'd like to investigate your case. Could you please provide your case number associated with your last interaction to our support? 

Regards,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Dan_A]

Hello again,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan

[NotHappy23]

You keep threatening to lick a thread that needs to let people know that the product is a scam. You will get 2 years out of the battery and will be out of luck. There are far better options out there. 

[Markjosephp]

Hello NotHappy23,

I know it has been a while, but I wanted to ensure that everything was covered here. We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
 

With your inquiry, the heating and cooling wires can be used to charge the built-in battery of Google Nest Thermostats, however, as time goes by. The Nest Thermostat's battery loses its ability to charge itself using the thermostat wires, and that is when you need to connect the Nest Power Connector or a common or C wire to reliably supply power to your thermostat. The sole purpose of a common wire is to provide steady power and maintain the current flow into the thermostat; it has no control over any heating or cooling operations. If your Nest Thermostat has power problems or its battery frequently discharges, you'll need to install a C wire or a Nest Power Connector.

Let us know if you have more questions.

Best regards,

Mark

[NotHappy23]

You point the flaw in the thermostat, the thermostats battery loses its ability to hold a charge. Exactly what I am talking about ~2 years the battery stops holding a charge. That is a product flaw I am make people aware of. This issue is a NEST issue. So avoid it endless you want to buy a new one every 2 years.

[Markjosephp]

Hey there,

I take your point. Similar to other smart thermostats, the Nest Thermostat needs continuous power to support all of its smart features. This includes establishing strong Wi-Fi connectivity, having the ability to detect motion using the Wake-on approach feature of the thermostat sensor, needing to communicate with a server so that the Google Home app and the Nest app can work together, needing to receive urgent alerts from HVAC monitoring, etc. Instead of disconnecting through the Wi-Fi network, which turns off all the aforementioned settings, these smart features contribute the use of more power. Do you have a Nest Power Connector or a C wire installed? What type of Nest Thermostat do you have?

Please check out these helpful articles.

• Nest Power Connector
• Learn about the common or C wire

Best,
Mark