My two cameras were showing that they were off line . I thought it was the cameras themselves. I removed one camera from my account and later I learned it was my internet service. I am trying to set up the camera again after resetting it but it won’t connect .
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Aside from restarting your Nest Camera, try restarting your Wi-Fi network and your mobile phone. In case you're still getting the same issue, try resetting it to the factory default. Remember that after the reset, all of your recorded events will get removed as well. Let us know how it goes.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
