Unable to link Yi Cameras to Google Home

[Lauricee]

Does the Yi Home, Kami Home and Yi IoT app still work with Google Home?

[Azarco]

Hey Lauricee,

Thanks for reaching out. You can check if your devices are supported when you can search for the app on this page:

1. Open the Google Home app.
2. At the top left, tap Add > Set up device > Works with Google.
3. Tap your camera's maker's logo and follow the steps to complete setup.
4. You can also visit this link for more information.

Hope this helps.

Regards,

Alex

[Lauricee]

Thank you for your response. It was working before but now, it no longer works.

[Azarco]

Hi there,

Are you able to successfully link your Yi cameras account to your Google Home? If not, are you getting any message? Make sure your devices are connected to the same network and within 15-20 feet of your router. Also, reinstalling your apps might help too.

Keep us posted.

Best,

Alex

[Lauricee]

I get a message saying there was no compatible devices. All may cameras used to be compatible but all of the sudden, it no longer worked. I tried to unlink and link it again but there's no more devices compatible

[Lauricee]

When I tried to add my yi iot cameras, there 1 camera added but i'm unable to view it in my google nest hub.

[Azarco]

Hello Lauricee,

Understood. Do you have other smart devices connected to your Google Home? If so, can you control it using your speaker? Try removing and adding your devices from its native app. Resetting your speakers might help too. If the issue persists, we'd suggest contacting your camera manufacturer for additional assistance.

Thanks,

Alex

[Azarco]

Hi there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Lauricee]

It's working now. Thank you!

[Princesss]

Hi Lauricee,

Thanks for the update! Glad to know that it's working!

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess