Battery nest doorbell. Unable to remove from plate to recharge

[blancita]

I am having trouble removing my nest doorbell so that I can recharge it.  I used the tool it came with but the doorbell doesn't come off. What am I doing wrong? Any suggestions? 

Thank you 😊

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad

[aatienza]

Hey blancita,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. Check out this link for additional assistance.

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve