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Broadlink BLE not connecting

EThompson
Community Member

I've recently bought some smart lights which use the app Broadlink BLE, it comes up as an option under the google home app but even when I link them the lights don't show up on my home app?

has anyone had this issue?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Google Home can only control lights that use Wi-Fi, not Bluetooth and the device manufacturer needs to support Google Home. BLE stands for Bluetooth Low Energy.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@David_K, I appreciate your assistance here.

@EThompson, a few questions: were you able to get the Broadlink BLE lights connected before? If yes, when did the issue start? What's the model of your smart lights? What troubleshooting steps have you tried?

Looking forward to your response.

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi EThompson,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there EThompson,

It's me again. Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Many thanks,
Lovely