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Philips TV not connecting to Google Home

SM123
Community Member

Hi all,

My Philips Smart TV (43PUS7556/12, which apparently works with a "SAPHI OS") can't connect to my Google Home app. 

Mirroring my smartphone, and casting with a few apps (like YouTube, which is also installed on the TV) works fine, but connecting to Google Home (in order to cast other apps) isn't available. 

It seems to be an issue with the "built-in Chromecast", which doesn't appear to be a "real Chromecast". Do you have any suggestions? Is there an extra app for the TV, which can "unlock" it for full Google Home integration? 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Looking at the specs, it has screen mirroring and SimplyShare. Screen mirroring is probably just Wi-Fi Direct (a direct Wi-Fi connection between your phone and the TV) and something called SimplyShare, which seems to be an app you install on mobile devices, proprietary to Phillips. All of that is to say it does not have Chromecast built-in and so you won't be able to cast from other apps to your TV, short of buying a Chromecast device itself.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@David_K, thanks for sharing your knowledge with us. 

@SM123, it seems like your questions were already addressed, but I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need help.

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi SM123,

Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there SM123,

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Many thanks,
Lovely