C by GE Lights Constantly Lose Connection

[OscarFerrini]

I have 9 C by GE light bulbs throughout the house and every single day they stop working. I have to reset my router in order for them to work through the Google Home app again. It is beyond frustrating for this "smart" home setup to not work consistently. I've tried everything I can think of and nothing works (factory resets, using the C by GE app, etc).  Does anyone have a solution for this or is Google really doing nothing about this issue with the C by GE lights? 

[Ashepherdson]

What kind of router do you have? Do you know if it has band steering or ap isolation modes ? If so try disabling those as that could be the culprit.  

[OscarFerrini]

I have a Xfinity XB7 Gateway (router/modem combo).  I believe it has band steering but not sure about ap isolation mode. I'll go in to the admin settings and check. If I turn off band steering and have 2 separate SSIDs for 2.4 and 5 ghz, what band should the Nest devices connect to?

[Ashepherdson]

https://forums.xfinity.com/conversations/your-home-network/does-anyone-have-lifx-white-800-bulbs-suc...

Just came across this, looks to be an issue with the router, but there is an accepted solution at the top that you should try. 

[OscarFerrini]

I'm willing to try anything. What are you saying is the solution, switching 2.4 from g/n/ax to g/n? If you read all the posts the original poster states he is still having the same issues so it doesn't sound like a solution to me. The only common thing is the XB7, he doesn't mention C by GE lights or the Google Home app. All my products connected to my Google Home work correctly and consistently except my C by GE bulbs. I have zero issues with the Phillips Hue light bulbs with Google Home.

[Ashepherdson]

Okay, so to answer your previous question, the C by GE lights would be on the 2.4 GHz network according to their specs. Separating the wifi bands to two different SSID may cause issues with the Google home functionality if AP isolation is enabled , so that would be another setting you would want to lookout for.  

[BJBosche]

I have no idea what separating the bands to two different SSID’s means. I do seem to have solved the problem by setting up the lights in the C by GE app using WiFi (not Bluetooth) then linking them to the Google home app. Stable for 1 week so far.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS
 

[BJBosche]

I had the same issue. I contacted GE and I believe I’ve solved the issue (at least for 1 week). The key is to connect the bulbs to your WiFi (directly, NOT VIA BLUETOOTH) using the C app from GE, then transfer the bulbs to Google Home. The C app will also update the firmware for the bulb during the setup. Hope this helps.