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Camera just not showing audio

Lew1
Community Member

Hi all my 2 cameras front and back are both on .I pay subscription  but none of them are viewing or recording .the page just shows my name either home or away .so frustrated 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Lew1 

Is your Nest Aware subscription for the same Google Nest "home/structure" where your cameras are installed. You can check the "home/structure" for your subscription by going to the link below and clicking on your subscription:

https://store.google.com/subscriptions

You can also check your subscription by going to Settings | Nest Aware in the Google Nest app or the Google Home app.

You can check your individual camera in the Google Nest app by going to Settings | Nest Aware. You can also check whether "Video recording" is on.  In the Google Home app, you can go to Settings | Video | Video history and see which option is checked.

Below are instructions for checking video history in each app:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

Muddi
Community Specialist
Community Specialist

Hi Lew1,

 

I hope we were able to answer your question with the info provided by @MplsCustomer. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey there,

 

How's your device? If you have additional questions or concerns about your device, please do not hesitate to update the thread, and we're glad to help.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hello Lew1,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi