Camera problems

[Lucean]

Hi! When I am trying to install my camera is showing this message: Try connecting again. If that doesn't work, try
rebooting your Living Room Display or turning
your phone's airplane mode on and off before

[Juni]

Hi Lucean,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: is this a built-in camera on your Nest Hub Max? If so, Is this the first time that you are setting it up or it was set up before? Do you have another Nest camera at home? If so, are they on the same Wi-Fi as your Nest Hub Max? What steps have you taken so far? Try the steps below. 

1. Force close the Google Home app wait 5 seconds. 
2. Reopen the Google Home app .
3. In the Google Home app home screen, make sure all their Google Home or Nest products are online.
4. We recommend that you remove offline or unused devices from your home structure as it might create setup issues.

Looking forward to your response. 

Regards,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

[Lucean]

Hi! Thank you for your reply, I followed the steps, but it’s still not working, I delete the home app, I add a new home, but when I want to install the camera, it’s showing this message “Problem connecting to icloud” and I cannot do anything

[Princesss]

Hi Lucean,

Thanks for trying the steps.

Could you please provide the cast firmware version of your Google Nest Hub Max?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

[Lucean]

Model: H2A Google Made in China 06100YCAB0CFDY

[Lucean]

System firmware version: 9.20221010.3.176
Cast firmware: 1.67.330920
Language: en-GB

[Princesss]

Hi Lucean,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Azarco]

Hello Lucean,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex