I’ve got a house with Philips, hue and about 20 lightbulbs and mini devices.I’ve got a house with Philips, hue and about 20 lightbulbs and mini devices.I control everything with Google voice and it has been working very well.About two weeks ago, I stopped being able to use Philips. Hue from Google assistant.Alexa and Siri can still control Phillips and the app can control the lights, but Google home cannot, I’ve tried through the speakers and I’ve tried through the app. the lights, but Google home cannot, I’ve tried through the speakers and I’ve tried through the app.It’s very frustrating.I’ve done all the resetting I can think of doing, removed the bridge, r added etc.
help, how can I get it working again?
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: were there any recent changes made before the issue started? Which Nest speaker? What is the exact message that you are getting from your Nest speaker when you control the lights? How about in the app? Do you have other brand lights linked too? If so, are they working fine?
Try the command “Hey Google, sync my devices”. Then observe if this will make a difference.
Looking forward to your response.
Hi there, thanks for the response, you still trying to get this working.Hi there, thanks for the response, yes, still trying to get this working.
error message “ sorry, it looks like Philips hue is unavailable right now”
other devices and lights are working.
i’ve got several of the small nest speaker, and the Lenovo ones with the display, nothing works.
The Phillips hue app works though
when I say hey, google sync my devices “okay syncing devices for five providers. Sorry something went wrong while thinking Philips, hue.”
Thanks for the details you provided and I’m sorry that you are still experiencing the issue. Since you have done a good amount of troubleshooting and other lights are working. Also the fact that you are not able to control it using Google assistant, Alexa and Siri too. There is a possibility that the issue is on the Philips Hue side. Have you tried contacting their support team about it? If not, try it and reply back to this thread if you need further assistance. We are here to help.
Understoos. Could you give these additional steps a try:
1) Log into https://goo.gle/3T8RgXQ
2) Click "Apps" at the top.
3) Deactivate all "Google" activated account
4) Launch Hue app on the phone
5) Click on the "Settings" icon at the top right.
6) Click on "My Bridges"
7) Click the "i" icon next to the bridge
😎 Click "Clean Up" and confirm.
9) Go to Google Home and link the Hue account as usual
10) Note that the lights don't show up right away. You need to leave the Home Control page, wait a few minutes, then go back.
Thanks again for helping here, Nandikerri. Thanks for sharing your solution here in the Community. Twarren, I hope you've got the answer you're looking for. It would help a lot if you could reset the bridge to isolate the concern. Also, it would be best to reach out to Philips Hue support for them to guide you how.
If you're still in need of any assistance, feel free to let us know.
We totally understand that troubleshooting can be troublesome at times, but these are the most helpful steps to figure out what's going on with your devices. Let's give them a try!
It would be best to reach out to Philips Hue support before doing the reset to guide you on the steps. Once the lights are fully setup, link it back into your Google Home app.
Also, please visit the Philips Hue support website for more information.
Looking forward to your responses.