Cameras load quickly on Nest App. Horribly on Home App

[Companyq]

Really unhappy with new Home app/ cameras.  Virtually useless at this point.

The original nest cameras load very quickly and without incident on the Nest app. However, both older nest cam and the newer cameras a few months old take forever to load on the Home app. Says some of the cameras are off-line. They are not. It's just a cluster. 

Wi-Fi connection operating well.  Confirmed with xfinity.  Have fastest speeds available.
All other cameras such as blink and ring are loading okay.

It’s only the nome app with both older and new cameras.

Also, really really missing the 10 ? sec rewind/forward icon on newer cameras in home app.

[MplsCustomer]

@Companyq 

Much of this rings true with us as well. And while the home.nest.com website continues to work just fine, the home.google.com website only provides livestream, affixes a "Retry" button in the middle of each camera view, and often just blanks out all of the camera views after a minute or so.

[Companyq]

Same experience.  Retry is common in the newer cameras for some reason.  Older cams -Even in home app-come up easily.  have tried so many other competitor cameras.  And no complaints in comparison to those until the home app and/or new cameras transition.

Continuous record and review features were priceless.  Now they are useless.  
I wish we could post video of our experiences.

I now have cheaper blink cameras shadowing the 7 nest cameras so if something does need to be reviewed. At least there is a hope of getting a relatively easily and quickly accessible clip of it from the blink. 

[EmersonB]

Hello folks,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your Wi-Fi router? Try restarting your Wi-Fi router and Nest Camera to refresh its connection to the Nest servers.

Looking forward to your response. 

Regards,

Emerson

[Reddperc]

Yeah, it isn’t our wi-fi.  I still have some cameras live on the legacy Nest app and they load instantly (same wi-fi).  Google home app just spins forever and cannot load any of the cameras reliably.  I get the “can’t connect” endlessly.   Basically useless.

[Companyq]

Please know that this is a commonly reported problem. Across-the-board. We have Xfinity we have a the highest speed up and down. We have Tried repositioning our router specifically for the nest new cameras.  Nothing works. The older cameras on the old Nest app is what I rely on but unfortunately they only represent four of the nine nest cameras I have-  I feel I have wasted so much money on the newer cameras. In the Google home app they don’t load you can’t position it really to see anything specifically at a specific time because there’s no back 15 seconds forward 15 seconds like the older nest iPad. When you try to reposition it it goes black and it spins and spins it’s literally like trying to pinpoint a flea with a needle.  I will shout it from the rooftops. They suck. The new cameras suck and the new app sucks. Everyone is screaming it from the rooftops virtually everyone and everyone is asking for help but you have no solutions at least give us a separate app that will work independently if the problem does not exist within the cameras themselves.

[Companyq]

Is there any update to this problem that literally thousands of people are having. Regardless of the Internet service they use regardless of their router repositioning regardless of the sky being blue. And there is no solution that you are offering other than to try to restart delete and re-add move the router. Can someone help us please?

[Companyq]

Can someone please respond about this issue that it seems like scores of your customers are having. The newer cameras on the home app and the older cameras as well do not load. It takes several minutes for them to even show up on the Home app. Then when you go to scroll back on the continuous record feature nothing is there. You have to wait again several more minutes for anything to load. And even then it’s spotty and if you review too quickly it will black out and tell you that the camera is off-line. Try again.   We all have moved routers we have multiple cameras so when you say move the router closer to white it doesn’t matter the camera that’s closest is doing the same thing. We’ve actually changed Internet carriers to try and see if we could affect it something different so we didn’t have invest in a whole new series of cameras such as Arlo or something else that offers continuous record. Loved the nest cameras before. Right now they are truly garbage.

[Reddperc]

100%!  I experience the same.  Cameras loaded quickly and without issue in Nest app.  In Google Home app they stutter, or fail to load altogether.  Pretty horrible.

[Ahack1990 · Accepted solution]

Same thing is happening to me. I actually manage the nest app for 3 locations. I am about to cancel all of them and sell them to get a new system. It's so bad and putting people and property at risk, if something happens and I cant react correctly because of the crappy service, I will sue Google and take this to the news. 

[djacir]

Same here. I had a great experience with my 3 nest cams and app. So I bought 4 more google nest cams that oblieged me to use the home app. Terrible experience since that very day. If I could just add the other 4 cameras in the Nest app… because the nest app continues just fine.

[lstevens706]

I have the same problem, outdoor IQ cameras are basically unusable in Google home.