Cameras load quickly on Nest App. Horribly on Home App

[Companyq]

Really unhappy with new Home app/ cameras.  Virtually useless at this point.

The original nest cameras load very quickly and without incident on the Nest app. However, both older nest cam and the newer cameras a few months old take forever to load on the Home app. Says some of the cameras are off-line. They are not. It's just a cluster. 

Wi-Fi connection operating well.  Confirmed with xfinity.  Have fastest speeds available.
All other cameras such as blink and ring are loading okay.

It’s only the nome app with both older and new cameras.

Also, really really missing the 10 ? sec rewind/forward icon on newer cameras in home app.

[MplsCustomer]

@Companyq 

Much of this rings true with us as well. And while the home.nest.com website continues to work just fine, the home.google.com website only provides livestream, affixes a "Retry" button in the middle of each camera view, and often just blanks out all of the camera views after a minute or so.

[Companyq]

Same experience.  Retry is common in the newer cameras for some reason.  Older cams -Even in home app-come up easily.  have tried so many other competitor cameras.  And no complaints in comparison to those until the home app and/or new cameras transition.

Continuous record and review features were priceless.  Now they are useless.  
I wish we could post video of our experiences.

I now have cheaper blink cameras shadowing the 7 nest cameras so if something does need to be reviewed. At least there is a hope of getting a relatively easily and quickly accessible clip of it from the blink. 

[EmersonB]

Hello folks,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your Wi-Fi router? Try restarting your Wi-Fi router and Nest Camera to refresh its connection to the Nest servers.

Looking forward to your response. 

Regards,

Emerson

[Reddperc]

Yeah, it isn’t our wi-fi.  I still have some cameras live on the legacy Nest app and they load instantly (same wi-fi).  Google home app just spins forever and cannot load any of the cameras reliably.  I get the “can’t connect” endlessly.   Basically useless.

[Reddperc]

100%!  I experience the same.  Cameras loaded quickly and without issue in Nest app.  In Google Home app they stutter, or fail to load altogether.  Pretty horrible.