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Can not remove device

Hanne47
Community Member

A button as a starter in Google Home automation is offline and cannot be deleted as starter in that automation.

1 REPLY 1

AshleyB
Community Specialist
Community Specialist

Hi @Hanne47,

 

Thank you for posting in the community. I’m sorry to hear you're experiencing issues with the Google Home app, specifically where a button used as a starter in an automation appears offline and cannot be removed from that routine. I’m happy to assist you with this.

To provide further assistance, I would appreciate the following information:

  • When did this issue first start?
  • Have you tried any troubleshooting steps yet?
  • What version of the Google Home app are you currently using?
  • What is the make and model of your mobile device?
  • What is your mobile device’s operating system (iOS/Android)?
  • Could you please share a screenshot of what you see in the Google Home app when you try to delete the button?

Keep me posted; I'll be waiting for your response.

 

Best regards,

Ashley