Can’t add my contact to Google home

[Jessicanailz06]

Please help, I can’t add myself (my contact) to my nest hub so my kids can call me.  They used to be able too.  Now they can’t. 

[Derickf]

Hi @Jessicanailz06,

Thank you for posting in the community. I’m sorry to hear that you can’t add your contact on your Nest Hub so your kids can call you. I understand how important this feature is for you. I appreciate you confirming that it was working before. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• What model of Nest Hub do you have? This article might be helpful: Google Nest speakers and displays.
• Could you please list the steps that you follow to add yourself as a contact?
• Are your Nest Hub and Google Home app up to date?
• Did you receive an error message on your Nest Hub or Google Home app when trying to add your contact?
• Are you the creator of the Home structure in the Google Home app?

I'll be waiting for your reply.

Best regards,

Derick.

[Jessicanailz06]

I don’t know the model, I bought it several years ago. It’s the best hub max.   And I went to Google home went to communications and clicked add contacts. It shows my own contact but I’m not able to click on it. It does nothing 

[Derickf]

Hi there!

Thank you for your reply. I appreciate you providing the information requested. We need some more information; please answer the following questions:

• Are you signed into your Google Account on the Nest Hub Max? Are you using the same account across all linked devices?
• Have you tried adding your contact directly on the Hub Max screen? Are you able to add contacts on other devices like a phone or tablet?
• Have there been any recent changes to your account or device settings that might have impacted the contact syncing (such as switching accounts or resetting the device)?
• Is your Google Nest Hub Max running the latest software version? Please verify if there are any updates available for the device.
• Are you experiencing any Wi-Fi or connectivity issues that could be preventing syncing?

I'll be waiting for your reply.

Best regards.

Derick.