Can't connect to ther

[Macha]

Why can't I control my thermostat?

[Princesss]

Hi there,

Thanks for visiting the Community.

We're sorry to hear about this. A few things we'd like to ask-- can you tell us what type of thermostat are you using? Also, when did the issue start to happen? Lastly, can you tell us if you have tried any troubleshooting steps after you notice it?

We'd like to get more details regarding this so we can start some troubleshooting steps that might resolve this.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Macha, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.
 

Best,

Princess