Issues watching history on camera and doorbell

[steve711]

When I watch Nest Camera and Doorbell history on my Android phone, I cannot lower my phone's volume and the phone's mute feature is ignored.

That means even when I'm at a movie or a play, the History's audio blasts loudly.

How can I lower the History audio playing on my phone?

[janthadeus]

Hi steve711,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's sort this out. What's the model of your Android phone? Did this issue occur out of the box? When did the issue start? Are your Nest camera and doorbell exposed to direct sunlight for extended periods of time? Also, is the audio issue persistent or intermittent? If intermittent, how often does it happen?

Give these steps a try:

1. Check the volume on your device where the live or recorded video is being played and make the necessary adjustment if applicable.
2. Verify that the audio settings on your app are correct:
   • On the Home app, tap the doorbell or camera >​ ​ Settings > Audio, and toggle the Microphone on.
   • On the Nest app, tap the doorbell or camera > Settings, and set the Microphone on.
3. When applicable, adjust the volume slider until you're satisfied with the audio.
4. Confirm if the audio issue happens on other mobile devices or computers.

Let me know it that helps.

Thanks,

JT

[steve711]

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@janthadeus wrote:

Hi steve711,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's sort this out. What's the model of your Android phone? Did this issue occur out of the box? When did the issue start? Are your Nest camera and doorbell exposed to direct sunlight for extended periods of time? Also, is the audio issue persistent or intermittent? If intermittent, how often does it happen?

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Android - Samsung S21 FE, OS12, updated
Started on day one of the installation (Battery model, wired)
Not in direct sun (cameras are indoors)
Not intertmittent.
Occurs on three identical S21 models (mine, my wife, and my son)

The issue is with the Media sound. While watching a doorbell or camera (2nd gen, indoor, wired) history, I can open the phone's settings * volume, and manually slide Media sounds to zero.  

However, Home won't allow the Media volume to be reduced or muted: Home ignores 1) phone's hardware volume buttons and 2) phone's on screen mute control.

[janthadeus]

Hi there,

Great troubleshooting so far, you can also give these steps a try:
 

1. Ensure that you’re using your talk and listen feature correctly.
2. Check your Google Home app or Nest app permissions:
   • For Android device: Go to the phone’s Settings > Apps > Google Home or Nest > Permissions, and make sure Microphone is enabled.
   • For iOS device: Go to the device’s Settings > Google Home or Nest > Permission, and make sure Microphone is enabled.
3. Test if your device’s microphone is working.
4. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.
5. Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Let me know how it goes.
 

Regards,

JT

[janthadeus]

Hey steve711,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,
JT

[steve711]

Sorry to say, these steps haven't fixed the problem. Very disappointing for such an expensive product. 

[janthadeus]

Hi there,

I appreciate your efforts here and I know how important this is to you. Let’s check this out — could you fill this form so we could further investigate?

Looking forward to your response.

Best,

JT

[steve711]

All your asking in the form is to repeat what I've been saying in these thread. Have some respect for our time and investment of 4 cameras and a doorbell. 

[janthadeus]

Hey there,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Cheers,

JT