Cannot connect Chromecast to TV

[ALBARRAGAN]

How can I connect Chromecast to TV in Bogotá, Colombia?

[David_K]

Officially, Chromecast has never been sold or supported in Colombia, so your mileage may vary. With that said, you can try following these steps:
https://support.google.com/chromecast/answer/2998456

[JenniferV]

Hi there,

As always, thanks for the help, davidking.

ALBARRAGAN, hope that helps. Feel free to let us know if you still need assistance.

Best,

Jennifer

[JenniferV]

Hello ALBARRAGAN,

It's me again. I want to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[ALBARRAGAN]

I never had a problem when I was in the USA.  However, no matter what I do, it does not work here in Bogotá, Colombia.  It is on; I have rebooted it several times, but all it does is to show on the TV screen asking me to reboot.  If you want me to, I will try sending you a picture 

[JenniferV]

Hi there,

Thanks for getting back to us. Since the Chromecast device isn't officially supported in Colombia, its features and functionalities might not work. However, you can send us a picture of the issue and let's try to sort this out. 

Please reboot your router and use a different mobile phone. Connecting to the Chromecast SSID and updating the Google Home app might also help. Here's how you can connect to the Chromecast SSID: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, please do a reset on your Chromecast. 

Thanks,

Jennifer

[JenniferV]

Hey ALBARRAGAN,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer