Chomecast not working again

[LucianaCabral]

Since yesterday, my Chromecast stopped working again. It tries to connect but stays in loading and doesn't. connect. Is anyone else having this issue?

[LucianaCabral]

Since yesterday, my Chromecast stopped working again. It tries to connect but stays in loading and doesn't. connect. Is anyone else having this issue?

[ItisMalK]

Yes, mine has been having the same issue for the last day or two. This is the second time this year it's stopped working for seemingly no reason at all. Very frustrating.

[Midža]

Mine is working but glitching while streaming, desktop to tv. It starts fine and than it freezes. I repeat the procedure, start the Chrome casting again, it works, and han freezes again. For few weeks now. Frustrating! 

[AndersC]

Hi there!

Thank you for posting in the community. I'm sorry to hear you're experiencing inconveniences with your Chromecast devices since they are not connecting. I'm happy to assist you.

Please provide the information requested below so we can determine the reason for this:

• What is the model of your Chromecast devices?
  • You can identify the model by comparing your devices with the ones shown in the article How to factory reset your Chromecast or Google TV Streamer.
• What is the firmware version of your devices?
• What device is used to complete the setup, and what's the OS version (iOS or Android)?
• What is the TV brand and model?
• What is the router brand and/or model?
• What is your Internet Service Provider (ISP) and ISP speed?
• How far are your Chromecast devices from the Wi-Fi router?
• Are your Chromecast devices directly plugged into the HDMI port of the TV?
• Do you own more than one Chromecast device? If yes, do these issues happen to other streaming devices?
• How many devices are connected to the router?

In the meantime, I recommend you visit the article Can't establish a Wi-Fi connection to Chromecast or Google TV streamer.

Please keep me posted.

Regards,

Anders

[Midža]

Hi there! To answer to your questions:

- Chromecast with Google TV HD

- 3.72.446070

- Mobile phone (Android) 

- LG smart TV UJ6307

- Router brand  Innbox U92 HGW universal  SBB3050KO V1.0

- BH Telecom/ Download cca 80 Mbps/Upload 92 Mbps

- less than 4 meters

- Yes, directly into the TV HDMI port 

- I have only one Chromecast device

- Only one device connected to the router-desktop.

[AndersC]

Hi @Midža,

Thank you for replying, and I also appreciate the information provided.

Based on the symptoms you provided, I'd like you to perform the troubleshooting below:

1. Confirm if there are any firmware updates available. For more information, refer to Chromecast and Google TV Streamer firmware version and release notes.
2. Make sure that you use an HDMI certified 2.1 cable to connect since your Chromecast with Google TV requires one to work.
3. Check if enabling, disabling, or adjusting the motion compensation mode helps.
   • Note: This feature may be named differently depending on the TV brand and may be found in the picture or display settings menu.
4. Perform a factory reset on your Chromecast with Google TV as indicated in the article How to factory reset your Chromecast or Google TV Streamer.

Keep me posted.

Regards,

Anders