Chrome cast will not save new name

[AllyRchromecast]

Chromecast device will not save the new name it has been given. It looks like it has on home settings but shows the name I don't want when I look for it to cast to. When I go back to change it again I settings it defaults to the name I don't want

[JenniferV]

Hi AllyRchromecast,

Thanks for reaching out. What is the make and model of your phone? Could you please try clearing the cache and data of your Google Home app, then reinstall it? Also, rebooting your phone and using a different mobile phone might also help.

Thanks,

Jennifer

[AllyRchromecast]

Hi it's a Nokia 6.1 phone with Android version 10. No luck with clearing cache and uninstall/reinstalling the home app. We have tried on different phones that have been restarted.

[JenniferV]

Hi there,

Thanks for getting back to us. Please try this: Create a new Home structure > Rename > Move back to the old Home structure. You may also try to reset your Chromecast and try again.

Thanks,

Jennifer

[AllyRchromecast]

Hello that didn't work but resetting the chromecast device and putting it into a custom named room worked. I removed the chromecast out of the existing homes. Factory reset the device. It would only let me add to a room already on the list and named itself after that room. I worked out how to move it to a new room where it let me custom name the room I moved it to. Now it has the right name that is the same name of the "room"

[JenniferV]

Hi AllyRchromecast, 

Cool! Glad to hear that this has been sorted out and thanks for sharing your resolution in the community — we appreciate it! In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer 

[AllyRchromecast]

No other questions for now thanks

[JenniferV]

Hey there,

Got it and you're welcome. I'll go ahead and lock this thread now to keep our community tidy. Feel free to create a new one should you need help in the future.

Best,

Jennifer