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Chromecast 1st

Kairo_Biel
Community Member

Tenho um Chromecast 1 geração que não aparece no app do Google Home para conectar e iniciar a configuração…alguém sabe como resolver?

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Kairo_Biel,
 

Thanks for posting here in the Google Nest Community.

 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: what's the LED light status (solid or flashing white)? What's the distance between the router and your Chromecast device? What messages does the TV display? Does it display Set me up?
 

Make sure that both Bluetooth and location services are on. If you are using an iOS device check if Local Network Access is enabled. Check the steps below,
 

  1. Go to the phone's Settings.
  2. Tap Privacy Local Network.
  3. The customer should find a list of apps. They must turn on the Local Network Access for the Google Home app.

Check this helpful link too for more steps.

Set up Chromecast
 

Keep me posted.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Azarco
Community Specialist
Community Specialist

Hey Kairo_Biel,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Best,

Alex