Chromecast (CCwGTV) Screen Mirroring - Video Freezes Intermittently, Audio Continues

[Enigbra]

When I mirror the screen from my Samsung phone to my CCwGTV the picture will Intermittently freeze for a minute or so while the audio continues to play in the background. My Chromecast is connected to the network with an Ethernet adapter, to ensure stability (of course, my phone is not).

I had upgraded to the S22 Ultra (which does get the "not optimized for streaming prompt," though it wasn't ever an issue on our older-model Chromecast), and I was having trouble with lag on my phone while casting my screen from the Google Home app (apparently some optimization issue on my phone which appears to have been more or less resolved in updates). We had an older Chromecast dongle that was starting to crash from time to time, so we thought we'd upgrade to the CCwGTV. It was the mirroring in particular we were hoping to see an improvement in. To our chagrin, we've gone from the frustration of occasional lag, to frequent and total dysfunction. We just want to catch up on TikTok videos together!

I'm not sure how to proceed. Is there some way to increase the stream buffer, or have fidelity drop, rather than having the video freeze? Could this be a router setting issue (I'm using a TP-Link Archer A7)? Any help would be appreciated!

[Dan_A]

Hi  Enigbra,

That certainly hasn't been easy for you ― let’s check this out.

There is one possible cause and this is that some TVs, like TCL TVs (Roku), don't get High Dynamic Range (HDR). What TV do you use for your Chromecast with Google TV?

Also, try these steps:

• You need to change the TV settings to HDMI 2.0.
• If it doesn't work, go to Settings>System>Restart.
• If it's still unresolved, perform a factory reset. Click this link: How to factory reset your Chromecast.

Doing the factory reset should revert your CCwGTV to its original state where you need to set it back up. Cleaning it and making it as if you’re setting it up the first time. Which is the silver lining in all this.
 

Keep me posted.

Regards,

Dan

[Dan_A]

Hi Enigbra,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,

Dan

[Dan_A]

Hi Enigbra,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan