How can a get my nest hub max camera to turn on for Duo video calls?

[MillieG]

I just got my Nest Hub max and the camera doesn't work for duo calls it wont turn on at all. Ive trouble shoot everything and red others same issues and tried what the tried and nothing! Do i need to suscribe to something just to use it for video calls on duo?i do t ha e the Nest aware...do i need this? I dont need security camera on my nest hub. Where can i get help on this or is it broken and should i sent it back?

[Dan_A]

Hi  MillieG,

That certainly hasn't been easy for you ― let’s check this out.
 

Could I know what the exact response or message is when making duo calls? Is your built-in Nest camera fully setup? Since you've specify Google Duo calling, does that mean the camera is working when you ask to turn on the camera? Does the one you're calling can see you via the duo app?

Try these steps:

• Ensure the privacy switch on the back of the device is not switched on. 
• Ensure the onscreen camera mute button (in the Settings tray of the Nest Hub Max) on the device is not enabled.
• Reboot the Nest Hub Max.
• Force close and re-open the Google Home App.

Also, click these links Turn Nest camera on or off and Nest Cam on Google Nest Hub Max to further the troubleshooting and information about the set up.

Keep me posted.
 

Regards,

Dan

[Dan_A]

Hi MillieG,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Dan_A]

Hi MillieG

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Dan