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Chromecast Remote

Community Member

Hi there. The remote on my iOS device is greyed out, but my Chromecast is up to date, please assist.  



Community Specialist
Community Specialist

Hi Bhekzen,


That certainly hasn't been easy for you ― let’s check this out. Was it working before with your Chromecast with Google TV? 


Reboot your WiFi router and Chromecast. Restarting the phone also helps. If needed be, use a different HDMI port and see what happens to the link between your phone and your Chromecast. Reinstall the voice remote. Also, this link will give you more information and troubleshooting. Follow it up with this guide.


If you’re having trouble getting the virtual remote to work properly, make sure that you have the most recent versions of the following apps:


  • On your Google TV device (check via Settings > Apps > See all apps > System apps):
    • Android Remote Service version 5.0. or higher
    • Gboard version 11.0 or higher
  • On your Android phone:
    • Google TV version or higher (note: if you don’t have the Google TV app on your phone, check the Google Play Movies & TV app instead)


Keep me posted.



Community Specialist
Community Specialist

Hello again,


I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?




Community Specialist
Community Specialist

Hi again,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.