Chromecast WiFi

[JCollings]

Been using my chromecast for years, went offline tonight. Factory reset and still won’t connect back to my wifi. The WiFi is not the issue as it is fine on all other devices. Did google retire the older chromecast devices?

[LexiC]

I'm having the exact same problem I guess all of the Chromecasts went down at once and those of us who have factory reset run it not being able to authenticate our devices... Super frustrating 

[JCollings]

Super frustrating, especially when they recommend you factory reset it to troubleshoot ugh! Hope it’s back soon

[RikettyKate · Accepted solution]

Is a global issue. No word from Google yet like at least 10 hours since main stream media picked up on it.  NZ here

[JCollings]

Wow google needs to get it together, thanks for the response!

[Larisa]

Me esta pasando lo mismo no se que hacer ayuda

[Captainedu]

Yo tenía el mismo problema, mi Google Chromecast no se conectaba al WiFi ni podía ver las redes disponibles- Lo solucioné cortando la corriente eléctrica a la unidad principal y luego de unos segundos lo volví a conectar.

[T-MO]

Same problem, in Sweden. Not able to find chromecast with any app (not the old chromecast and not even the newer one with google-tv).
Did a factory reset and it goes to "setup" but google-home app does not find it at all.
No google searches give any useful answer 😞

[Captainedu]

I had the same problem, my Google Chromecast wouldn't connect to WiFi and I couldn't see available networks. I solved it by cutting off the power to the main unit and after a few seconds I reconnected it.

[Livrãn]

Même problème en France zut zut

[CAM60]

Exact same problem. Outage now since 6pm GMT.

Some communication from Google would be welcome.

[Krikkerss]

Also in Belgium we have the same problem, since yesterday. Hope we get a fix soon from Google! 

[z_lagiewnik]

the same problem in Poland since yesterday evening

[LC9]

I also have the same issue in the UK! Multiple factory resets and reboots of everything last night but the Chromecast can’t connect to the wifi (which is working for everything else). Why haven’t Google responded or fixed it…? 

[mrcre]

i have same problem. since yesterday its not "authentificable"

it's still in wifi connected, but can not get connected with smartphones.

[ogolicious]

I’m experiencing the same thing in Nigeria. I was using the chromecast to stream Netflix then all of a sudden, it went off since yesterday even after doing a factory reset.

[Anshul-987]

Having the same issue. Error occurred: unable to communicate with your chromecast 

[Wjv1]

Having the same problem here in Ireland since last night, tried both devices between 10 and 11 pm yesterday Sunday 9th, still having same issue today Monday 10th March 1pm still on both devices...have done the usual troubleshooting steps both days 

[Perdunk]

Glad to know it is world wide shut down. Google stopped selling Chromecasts 8-2024 apparently? 

Hope they can be bothered to fix this for the millions who bought Chromecasts

[IndyDhall]

Same problem 

[HelleH]

Same problem here!!! - frustrating that there is no response from Google!!!

[Syoussef]

Same here in Egypt...it's the same... I'm glad to know i'm not alone!!

[Augustin]

Same here from austria 🇦🇹 

[akijobs2014]

My Google home Chromecast not connecting through mobile since Dated: 8th March 2025. "authentication" error occuring while proceeding google home installation since im trying to connect it from to sony bravia tv through Chromecast. I had checked each every connection no error found even reset password from my network, from my side. Im using this from years now. Plz Google help me in connecting this device. 🥺☹️. Send another email to google. Let see now

[LC9]

How did you email google? The only help pages it kept sending me to (repeatedly) told me to do a factory reset, which apparently they now say was the wrong thing to do. Can you share the email address you have used to contact them? 

[elena_mgf]

chromecast-support-eu

@google . com

dsl l’e-mail est censuré 

[Åsa]

Same problem for me. Can not communicate with chromecast. In sweden.

Why dont google do something to fix this problem?

[Wagnersantana21]

Estou passando pelo o mesmos 

[JCollings]

Update: I purchased an Amazon fire stick, it’s a shame google cannot fix this problem. Over 72hrs down is unacceptable. 

[LC9]

Similar, but I went for a Roku streaming stick. So easy to set up and honestly so far, seems better than the Chromecast ever was 

[mrcre]

any news?

[Valarthur31]

La mienne fonctionne, mais est qu'elles vont continuer à marcher vu que google ne les produit plus ?

[mrcre]

no1 was writing here hahaha...  chromecast seems to be back..

it's working again..

[Captainedu]

Yo tenía el mismo problema. lo solucioné cortando la corriente eléctrica a la unidad principal y luego de unos segundos lo volví a conectar.

[Captainedu]

I had the same problem. I solved it by turning off the power to the main unit and then plugging it back in after a few seconds.