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Chromecast audio

TCC2733
Community Member

Google home recognizes my chromecast audio device but it says I need to activate my Chromecast audio device before proceeding to set it up. It says I need Google's utility device app. That is not on play store. I don't know what to do.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi TCC2733,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue downloading the Device Utility app. May I know the make and model of your device? If you're using a Pixel phone, please try to use a non-Pixel phone and try to set up your Chromecast Audio. Also, you can check this Community post for more info about this issue.

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. How's it going? Did you manage to set up your Chromecast Audio using a non-Pixel phone?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey TCC2733,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer