cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Yale Lock Won’t Connect

dmcbarron
Community Member

My Yale Nest Lock isn’t found in my nest app. I found the connect just fine and paired it and it is online. When I add the lock the app doesn’t find it. I have factory reset the lock, reset the connect. I also changed my WiFi to only 2.4 ghz as well as created a a guest Wi-Fi with no security. I can always get the next thermostat on the guest Wi-Fi along with my connect and my phone but still I don’t see the lock in the app. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad