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Chromecast network

Amanda6
Community Member

Pls help my local network access is enable but still won’t connect my phone to my chrome cast 

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Amanda6,

 

I'm sorry for the trouble this may have caused you — let's check this out.

 

A few questions: are you using a private or public network? Also, what's the exact message you're getting when connecting your Chromecast to your network

 

Give these steps a try:

 

  • Make sure your devices are within 15-20 feet of your router. 
  • Reboot your Chromecast, router and your phone to refresh the connection.
  • Toggle the Wi-Fi off/on on your phone. 
  • Turn off power saving mode. 
  • Uninstall and reinstall your Google Home app
  • Perform a reset on your Chromecast.

Looking forward to your response.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Amanda6,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Amanda6,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex