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Chromecast not connecting to phone

LeSerg98
Community Member

Hi new here so both my TV and Phone are connected to the same wifi but for some reason I can’t connect the two and the won’t show up on my google tv or Google home app I also don’t have any access to the router or modem been trying to fix this for about a month now 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

When you say you don't have access to the router or modem, is it a shared Wi-Fi that requires you to login with an account first to be able to access the internet? Or it's generally shared in some fashion, and not your own Wi-Fi?

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @David_K.

 

@LeSerg98, Thanks for reaching out. This is not the experience that we wanted you to have; let me help you out. In addition to davidking’s inquiry, could you tell us what the exact message is that you are getting from the Google Home app during the setup process? Which Chromecast device are we working with? Also, is this the first time that you are setting up your Chromecast, or was it already set up? 

 

I look forward to your response.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hi LeSerg98,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Cheers,

Dan