Chromecast screen time is not working

[Dudelis]

Screen time feature is not working. My son watches Netflix longer than I configure. I can see in a family link, that he spent 3:30 instead if 1:30 that I configured.

i tried to delete the kids profile and reinstalled it, the problem is not solved. 
bed time feature works, but the screen time does not. My expectation is that the chromecast should automatically get blocked, when time . This does not happen

[jenniffert]

Hi Dudelis,

Thanks for reaching out to the community. I’m sorry to hear that the screen time feature isn’t stopped when your son reaches the time limit on Netflix. Help's here!

I also appreciate the workarounds already performed. To better assist you, I’d like to ask the following:

• What is the specific model and generation of your Chromecast? Here’s a helpful article about how to identify the model of your device.
• Is this the first time you’re experiencing this situation?
  
  

In the meantime, I’d suggest the following steps:

• Make sure you have the latest version of the TV, the Google Home app, and the mobile software.
• Make sure you have the latest firmware version of your Chromecast. You can find this information in the article: Chromecast firmware versions and release notes.
• Try rebooting your Chromecast. For instructions, refer to the next article: Reboot your Chromecast or Google TV streamer.
• If those steps don't work as expected, consider performing a factory reset on your Chromecast, then setting it up again through the Google Home app. Please note that this will erase all settings, so back up any important data. You can find the instructions in the following articles: How to factory reset your Chromecast and Set up Chromecast.
• Set up again the daily screen time limit. For instructions, you can check out this article: Use parental controls on Google TV.
  
  

Let me know how it goes.

Best regards.

Jenniffer