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Chromecaster 1st gen

3Jamie
Community Member

Hi all,

my first gen Chromecaster has a red light on it and I’ve tried pushing the button in to factory reset but doesn’t seem to be working, nothing is coming up on the tv but a black screen, can anyone help?

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @3Jamie 

So you already factory reset it. Could you try another USB cable to see if that helps? 🙂

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@RXShorty, Ashepherdson, thank you so much for the help.

@3Jamie, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it? I also need you to open this link TV has no signal or only shows a black screen to know what steps to take. This article helped a lot of people.

 

Best,

Dan

3Jamie
Community Member

Hi all, thanks for all the help but I think it’s just broken, I gave in and just bought a new one. Thanks all!

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@RXShorty, @Ashepherdson, thanks for the help.

@3Jamie, I'm sorry to hear about that but thanks for keeping us in the loop. Let us know if you still need help or have any other questions or concerns.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi 3Jamie,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Best regards,

Dan