Cync bulbs work, then Google says they unavailable

[plulai]

Hey folks.

I have 4 cync color bulbs. When I tell Google (by voice) to turn them on or off, Google does just that. However, Google then speaks out that the devices are unavailable. A moment later, I can turn off or on again. It works. And I again get the message that the devices are unavailable.

Any thoughts?

- yes, I have power cycled everything.

[LovelyM]

Hello plulai,

Thanks for posting in the Speakers and Displays Community forum. Let's get this sorted.

A few things: when did this issue begin? Is the issue only with voice control? Can you still manage the bulbs using the Google Home app? Try renaming your Cync light bulbs. Here's how: open the Google Home app > Touch and hold your device's tile > At the top right, tap Settings > Device Information > Device name > Enter a new name for your device and tap Save.

Keep me posted.

Regards,

Lovely

[LovelyM]

Hey plulai, 

I'm checking back in if you've already tried the steps that I provided above. How is it going? Are your four Cync bulbs already working? If you have additional concerns in mind, feel free to let us know so we can further assist you.

Thanks, 
Lovely

[LovelyM]

Hi plulai,

I'm jumping in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Best, 

Lovely