Cync light showing "offline"

[aarquines808]

My Cync Floodlight Light shows "offline" after setup on Google Home app.

[Azarco]

Hey aarquines808,

Thanks reaching out.

Was it working before? Is it working when you control it using voice commands? Also, are they working on their own?

• Try reinstalling your Google Home app.
• Make sure you didn't set up your lights on the Cync app.
• Make sure your devices are connected to the same network and set up on the same home structure.
• Power cycle the bulb-Turn the switch or plug off for 10 seconds, then turn it back on. Be sure to wait 60 seconds before waiting to reconnect to the bulb and re-attempting setup.
• Unlink and re-link your lights from your Google Home app.

Let me know how it goes.

Best,

Alex

[Azarco]

Hey there,

How's it going with your Cync Floodlight Light? Did the steps above help?

Thanks,

Alex

[Azarco]

Hello aarquines808,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community. 

Kind regards,

Alex