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Demanding a log in

LBD
Community Member

Those labels are nonsense.  I have four Google Homes, 1 mini and a Google TV.   I've had them for years.  They're now demanding that I log in to use them.  I looked up the issue, it said to do a factory reset on the tv and to disconnect, then reconnect the Homes.  I did all of that and spent an hour reconnecting everything.  The VERY FIRST THING it told me was to log in.  When I contacted the help desk the little darling told me to stop swearing at him.  Thing is, I wasn't swearing at him, though I did ask him to explain why I shouldn't use the stupid thing like a football.   I'd welcome any additional ideas besides a useless and time consuming factory reset.

3 REPLIES 3

Mlabrador
Community Specialist
Community Specialist

Hi LBD, 

 

Thanks for posting and apologies for the late reply. This issue has been resolved and your assistant commands and smart home devices should work as intended. I would just like to check if you still need help with your devices? 

 

Best, 

Nikki 

Dan_A
Community Specialist
Community Specialist

Hey folks,

 

@Mlabrador, thanks for the help.

 

@LBD, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan